Collections Agent

- Contact customers to discuss overdue payments and provide solutions to resolve accounts.
- Accurately document customer interactions and payment arrangements in the system.
- Ensure compliance with company policies and industry regulations while maintaining a professional and empathetic approach.
- Meet and exceed performance targets, including recovery rates and quality benchmarks.

- Experience: 2-3 years in collections, particularly in local collection agencies, fintechs, telcos, banks, finance, or BPO industries.
- Strong communication and negotiation skills.
- Critical thinking and assertiveness to provide effective solutions during customer interactions.
- Proven track record of meeting or exceeding collection targets.
- Knowledge of collections systems, tools, and processes is a plus.

- Competitive compensation based on experience and previous collection results.
- Performance-based incentives to reward your achievements.
- Monthly Awards and Recognition – Celebrate your success with bonuses, certificates, and acknowledgment for top performance.
- Opportunities for career growth and professional development.
- Paid training to enhance your skills and knowledge.
- A supportive and collaborative team environment.